Bilingual Customer Service Representative - French and English Markham 2081430

Markham, ON

Customer Care Representative French and English only

Under the direction of the Customer Care Lead, the Bi-lingual/Unilingual Customer Care Representative (CCR) will be responsible for answering customer calls and building strong relationships with clients in order to find the solutions that best suit their individual situations.  You will partner with your fellow CCR’s, the Operations Team and our Pharmacists to develop and implement efficient, proactive and innovative strategies and solutions, to meet the clients’ needs.

DUTIES AND RESPONSIBILITIES
  • Receive inbound calls including transferred sales calls and calls from current and potential customers.
  • Process telephone and online orders and accurately input the information in the ERP system.
  • Answer questions regarding product details, available services, and customer accounts.
  • Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
  • Provide information to patients, prescribers and other HCPs as needed concerning the status of reimbursements or any other information necessary concerning their services.
  • Perform basic account maintenance activities.
  • Meet Quality Assurance Requirements and other key performance metrics.
  • Assists with any updates to all references materials and processes as required.
  • Support internal/external audit process.
  • Assist with administrative duties as necessary.
  • Assist with picking and packing of packages, including scheduling shipments through courier systems.
  • Perform other duties as assigned to assist the business as required.
  • Be able to provide full open availability to cover a variety of shifts 5 days a week (Monday to Sunday) from 8:00am – 8:00pm, all year round.

 
QUALIFICATIONS

Education and Experience

  • Minimum of college diploma or degree.
  • Two (2) years experience within a call centre/ customer service environment as a bilingual customer care representative. (French required for Bilingual roles only)
  • Experience within a healthcare and/or distribution environment.


Please apply today. 


 



Keywords: Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist, Bilingual, French, Ontario, ON, Richmond Hill, Stouffille, Pickering, Ajax, Toronto, King City, Aurora, Newmarket, Vaughan, Scarborough, North York, East York, Whitby, Oshawa, Uxbridge, Bowmnaville, Port Perry

 

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