Customer Service Representative (CSR) Charlottetown 2070590

Charlottetown, PE

This position is based on our Charlotettown, PE location.

A global leader in customer experience with 43,000+ employees in 80 

Why Our Company?

We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.

What will your typical day look like?

As a customer service  representative - agent , you will handle customer interactions and establish a relationship of trust with them in an effort to increase their level of satisfaction and confidence.

Specifically, you will:

  • handle incoming inquiries from our customers in a positive and enthusiastic manner
  • actively listen to customers to better understand their needs
  • propose products and services that meet their needs
  • solve customer issues
  • redirect them to someone else for help, if required
  • ensure the customer leaves the interaction feeling reassured and impressed

What’s in it for you?

As a customer service representative - agent you’ll get:

  • opportunity to build your customer service skills
  • weekly 1:1 behavioral coaching sessions
  • ongoing support for immediate questions
  • career planning
  • potential for advancement within 6 months
  • competitive base salary
  • monthly performance-based bonus programs
  • paid initial and ongoing training for self-development
  • benefits (medical and dental)
  • employee discounts with local partners
  • expanded social network

What do you have to offer?

You are:

  • dynamic, passionate and caring
  • interested in having a challenging job
  • able to work with minimal supervision
  • computer savvy
  • available full-time from 8 a.m. to 1 a.m.

What skills are an asset?

  • high-school diploma
  • having previous work experience in sales and customer service

Something exceptional is happening. Join us and experience it for yourself.




Keywords: Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist, Prince Edward Island, PE, PEI, Brighton, St. Avardâ??s, Queens Square, Mt Edward, Belvedere, Sherwood, Falconwood, Beach Grove, Stratford, Cornwall, Highfield, Stonepark, Hazelbrook

 

TTEC

TTEC

Atelka Enterprise Inc., a leading Canadian-based customer contact management provider, offers comprehensive multilingual omni-channel contact solutions in addition to a complete line of business process outsourcing (BPO) services. Atelka makes every conversation count by focusing its customer-oriented expertise on creating a flawless customer care experience.

The company provides wide-ranging enterprise services for a variety of high-profile national companies in the telecommunications, public service and entertainment industries. Founded in 2003 and headquartered in Montreal, Quebec, today Atelka is one of the largest independent Canadian contact centres in the country and employs approximately 3,000 people across its eight sites in four provinces: Quebec, Ontario, New Brunswick and Prince Edward Island.

SOCIAL MEDIA

Stay updated. Follow us on:

Be the first notified of new relevant jobs
 
Click
Here
Close