Service Advisor / Automotive Richmond 2091894

Richmond, BC

Our growing dealership is looking for a Service AdvisorWe have recently moved into its new state of the art facility in the Richmond Auto Mall. We are a very busy dealership with a dedicated and loyal client list and we have more new customers coming through our doors every day. Since 1967, we have been committed to providing our customers with the best service possible and to improving that service constantly. We have a team of experienced people and we like to share our experience with those who want to challenge themselves and become part of a winning team. If you are looking for a shop that will work with you to achieve your goals, this is the place to be.

Full-time employees are entitled to coverage under our Group Benefits plan and participation in our RRSP matching program. We pay 100% of the premiums for Extended Health, Dental, and MSP.

All applicants must possess the following qualities:

  • High school diploma or the equivalent
  • Minimum 2 years of customer service experience
  • Ability to build a relationship of trust and loyalty with clients

Some of the day-to-day responsibilities of the Service Advisor include the following:

  • Assisting customers in booking in their vehicle for a service appointment by phone call, by email, or via face-to-face contact
  • Quoting and explaining repair work that is required or recommended for the customer's vehicle
  • Liaising with the Audi Technicians and Parts Department to ensure that customer repair work can be scheduled and completed in a timely manner
  • Assist customers in obtaining alternate transportation via courtesy shuttle or signing out a loaner upon vehicle drop off
  • Using the mandated CDK Lane software to manage customer appointments and daily workflow
Assets, but not requirements:
  • ADP (CDK) experience
  • College or University degree
  • Fluency in spoken Mandarin
We provide a first class benefits program, with on-going training and support.

If you want to be part of a growing business built on teamwork and a healthy balance of hard work and fun, we invite you to send your resume in.

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Audi Richmond

Audi Richmond

For over fifty years, Cowell Auto Group has provided the best experiences possible to our customers and our employees. This year, Cowell Auto Group has been named one of "Canada's Top Small & Medium Employers of 2017" announced by the Globe & Mail. Cowell Auto Group's customer-centric core values help our employees understand and embrace our "WOW Promise" to the customers. The Cowell Auto Group is Cowell Volkswagen, Audi Richmond, Jaguar Land Rover of Richmond, and Infiniti of Richmond.

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