Fixed Operations Manager - Cowell Volkswagen Surrey 2115253

Surrey, BC

Our growing dealership in the Richmond Auto Mall is looking for an exceptional individual to take on the challenging position of Fixed Operations Manager (FOM). The FOM is responsible for running an efficient and profitable after-sales department.  S/he will operate the department at maximum production, controlling costs, building loyal clientele and CSI, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.  The successful candidate will possess strong leadership skills, be results-oriented and an effective communicator.

Duties and Responsibilities include:
  • Forecast goals and objectives for the department and strive to meet them
  • Prepare and administer an annual operating budget for the Parts and Service department
  • Understand, keep abreast of, and comply with federal, provincial and local regulations that affect service operations, such as hazardous waste disposal, WCB right-to-know, etc.
  • Hire, train, motivate, counsel, and monitor the performance of all service department staff with a quarterly review process
  • Provide technical assistance to employees as needed
  • Monitor repair order trends and maintain reporting systems required by general management and the factory
  • Quality-check completed jobs, meet manufacturer's quality requirements
  • High school diploma or the equivalent
  • At least ten years of experience in an auto repair facility, preferably dealership environment
  • ASE certification preferred
  • A thorough understanding of measuring daily and monthly operating results are required
  • Excellent communication, supervisory, and proven managerial skills
If you are interested in growing with a dynamic, customer-focused organization, we invite you to send your resume in!

Keywords: Keywords: Operation Management, Project Manager, Operations Manager, Branch Manager, General Manager, Branch Supervisor, Manager, Operations Manager, Operations Management, Office Manager, Office Management, Management, British Columbia, BC, Vancouver, Abbotsford, Burnaby, Coquitlam, Richmond, Maple Ridge, Langley, Mission, Delta, Richmond, White Rock, Ladner, Steveston


Cowell Volkswagen

Cowell Volkswagen

For over five decades, Cowell Auto Group has provided the best experiences possible to our customers and our employees. This year, Cowell Auto Group has been named one of "Canada's Top Small & Medium Employers of 2018" as announced by the Globe & Mail.  Cowell Auto Group's people-centric core values help our employees understand and embrace our PurposeFERL (Family, Excellence, Responsibility, Learning) Cowell Promise.

The Cowell Auto Group is Infiniti of Richmond, Cowell Volkswagen, Audi Richmond, and Jaguar Land Rover of Richmond.


Stay updated. Follow us on:

Be the first notified of new relevant jobs