Bilingual Customer Service Representative - Automotive Parts Aurora 2115406

Aurora, ON

We are hiring for a Bilingual ( English/French) Dealer Service Coordinator based in our Markham location. Must have experience in the automotive industry.

Environment is everything and you will love our state of the art modern clean facility with ample free parking. We are located close to all amenities and  dozens of restaurants or stay and enjoy the subsidized prices in our fantastic on site cafeteria.  Easy commute within minutes to HWY 404 access.  

POSITION SUMMARY

Reporting to the Sales Planning & Dealer Support Manager, the Bilingual Dealer Support Coordinator supports and assists all dealer parts employees, internal staff and managers while maintaining service levels and standards that meet corporate objectives.

KEY ACCOUNTABILITIES

  • Respond to dealer inquiries in a professional, timely and accurate manner
  • Respond to dealer parts catalogue inquiries and various parts related inquiries
  • Assist dealers with ordering process
  • Maintain ongoing relationships with dealers to provide technical support as required
  • Provide parts technical customer service support for dealers on issues related to product identification, supply inquiries, catalogue requests, etc.
  • Coordinate with other departments as necessary to initiate solutions to dealer concerns
  • Resolve dealer inquiries including claims, invoicing, parts order discrepancies, parts price, back orders, and catalogue lookup
  • Handle dealer inquires on damages and transportation issues as required
  • Maintain accurate records of all inquiries and processing actions
  • Promote dealer satisfaction while following policies and maintaining service level standards
  • Make recommendations to enhance work flow and improve customer satisfaction
  • Other duties as assigned

REQUIRED COMPETENCIES

  • Minimum 5 years of being awesome
  • Bilingual English/French a definite requirement
  • Minimum 2 years of experience in a customer service call centre environment
  • Experience in the automotive industry with a thorough knowledge of automotive parts is required
  • Diploma in automotive field considered an asset
  • Strong attention to detail and problem solving skills
  • Must be team oriented and customer service focused
  • Solid organization and time management skills
  • Excellent communication skills
 We Offer
  • Top industry Compensation
  • Great friendly work environment
  • Full Medical/Dental benefits
  • Opportunity to work for a global leader in the automotive industry
  • Advancement opportunities
  • Just a great place to work where you make a difference
Join a great team, Apply in Confidence Today!

Keywords: Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist, Ontario, ON, Richmond Hill, Stouffille, Pickering, Ajax, Toronto, King City, Aurora, Newmarket, Vaughan, Scarborough, North York, East York, Whitby, Oshawa, Uxbridge, Bowmnaville, Port Perry

 

MOBIS PARTS CANADA

MOBIS PARTS CANADA

MOBIS Parts Canada (“MPCA”) is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors. Through collaboration, ingenuity and a promise to provide safety and happiness to our customers, we are committed to constant evolution and the development of a variety of cutting edge technologies. In approximately 40 countries worldwide, headquartered in Seoul, Korea, we are expanding our presence in Canada. Globally, MOBIS encourages individuals to take on new challenges and drive innovation. We strive to maintain a global competitive edge, based on product quality and customer value. By 2020, our vision is to secure a Global Top 5 lifetime partner position in the marketplace.

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