Customer Service Representative Toronto 2120091

Toronto, ON

Job Type: Full-Time - Regular
Relocation Provided: No
Education Required: Associates Degree, or equivalent experience
Experience Required: 1 - 2 Years
Travel amount: N/A

Job Description
Responds to customer requests to place orders and/or determine the availability of parts and/or prices in a timely and efficient manner.

Responsibilities

  • Answers customer telephone orders in an efficient manner. Checks prices and parts availability upon request from customers.
  • Performs accounting duties consisting such as credit entry, order entry, factory billings, and direct billing for shipments from other company locations.
  • Researches inquiries and handles customer issues as needed.
  • Documents over/shorts claims for research and resolution.
  • Notifies customers regarding order fill discrepancies on “must have orders”.
  • Re-keys “unknown orders”, identifying customer name, address and any other information necessary for proper billing and shipping.
  • Orders product from existing distribution centers and manufacturers as needed for customers.  Maintains special order file with follow up as necessary for billing invoices not received and proof of delivery to customer.

Required Skills

  • Computer knowledge of Microsoft Windows, Excel, Word, and Access.  
  • Basic knowledge of some accounting procedures.  
  • Must have well-developed interpersonal skills to deal with customers.  
  • Must be detail oriented and have excellent math skills.
Apply today!

Keywords: Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist, Ontario, ON, York, Etobicoke, Scarborough, North York, Mississauga, Brampton, Woodbridge, Oakville, Milton, Concord, Vaughan, Richmond Hill, Markham, Pickering, Ajax, Oshawa, Newmarket, Georgetown, Hamilton, Burlington, GTA

 

CARQUEST Canada

CARQUEST Canada

CARQUEST Auto Parts is the largest automotive aftermarket parts provider with over 5300 locations in North America,  servicing both the do-it-yourself and professional installer markets.

At CARQUEST we believe that our growth is achieved through the efforts of our people. We offer a competitive salary and benefits package, paid holidays and career development for our full-time team members.

Come Join Us!

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