Powersports & Turf Service Writer / Advisor Summerside 2127653

Summerside, PE

We are looking for a skilled, dedicated person to fill the position of Service Writer at our Summerside, PE location.

Purpose:

Provide exceptional customer service while running the daily operations of the service department primarily focused on the Powersports and Turf departments. Assist service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:
  • Provide exceptional customer service fielding internal and external customer inquiries
  • Assist in the diagnosis of machine problems and communicates to the customer the list of repairs and services that may be needed then assigns work to appropriate technician with work order.
  • Prepares & Reviews all repair work orders for accuracy and completeness ensuring all parts, materials and labor are posted. Responsible for work orders from start to finish ensuring any additional repairs are communicated to customer and authorized by customer. Ensures all work orders are completed and invoiced before the release of equipment and delivery to the customer.
  • Updates customer profiles using equipment, hours, or other information from the customer work orders.
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Directed by sales, arranges the re-conditioning of used equipment and set-up of new equipment.
  • Works with Service Manager in all aspects of the Service Department in fulfilling the responsibilities of the Service Manager (may fill in for Service Managers role in their absence) which include some of the following – maintains accessories and supplies and prepares replacement orders - may prepare Service Technician efficiency reports.
  • Follows Green Diamond RO Process.
  • Assist in the continuing the development of standardized job pricing(SJP) and processes that maximize service profitability.
  • Perform other duties and functions as directed by Management in line with objectives of the dealership.
  • Encourage and support teamwork treating all employees and customers fairly, courteously and with dignity while promoting a safe and cooperative fun work environment.
Experience, Education, Skills and Knowledge:
  • Must have outgoing, friendly personality and superior communication and customer service skills
  • Experience working in a service department
  • Basic knowledge of accounting practices and office procedures
  • Good computer skills with the ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to speak effectively one on one or before groups of customers or employees of the organization
  • General understanding of mechanical/technical terms is preferred
  • High School Diploma or equivalent experience.
We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan. 

Please submit your resume today!


Keywords: Service Writer, Customer Service, Customer Service Representative, CSR, Automotive Service Writer, Automotive Customer Service, Parts Service Writer, Service Advisor, Automotive Service Advisor, Nova Scotia, NS, Berwick, Coldbrook, Port Williams, Canning, Centreville, Aylesford, Kingston, Middleton, Lawrencetown, Bridgetown, New Ross, Chester Basin, Wolfville, Grand Pre. Hantsport, Windsor, Newport, Mount Uniacke, Middle Sackville, Lower Sackville, , Administrative Assistant, Admin Assistant, Executive Assistant, Receptionist, Secretary, Office Admin, Office Administrator, Data Entry, Office Coordinator, Office Co-ordinator

 

Green Diamond Equipment

Green Diamond Equipment

Green Diamond Equipment is the Maritimes largest John Deere Dealership with 13 locations to serve you.

We offer full time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, commission (if applicable), family health benefits and company pension plan.

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