General Manager - Retirement Residence Toronto 2135345

Toronto, ON

We are a family-owned, maritime-based company that has been in business for 30 years.
We provide home care, retirement living, assisted living, memory care and nursing home care in Nova Scotia, New Brunswick and Ontario.

We are pleased to offer a General Manager position  at our retirement residence, located in Mississauga. The General Manager is responsible for overseeing the day-to-day activities of the retirement residence. We only consider applicants who have a post-secondary degree related to the role and have had at least 7 years of managerial experience in a similar setting. 

Duties & Responsibilities Include:

  • Fostering the development of a quality culture that shapes the values, beliefs and actions of all staff through the application of a continuous quality improvement philosophy;
  • Leading the management team toward the organizational, facility and departmental goals and priorities;
  • Managing available resources to promote optimal resident and employee satisfaction;
  • Working with the management team to promote communication and compliance to policies, procedures and applicable legislation;
  • Promoting and marketing of the facility and its’ services within the community and surrounding area;
  • Maintaining a relationship with hospital discharge planning, community-based service providers, contractors and suppliers and monitors contractual agreements;
  • Ongoing monitoring of facility occupancy and adjustment of marketing strategy and activities to achieve occupancy goals;
  • Networking and maintaining contacts and contact information for community groups and associations to increase community awareness and visibility of the facility;
  • Overseeing the process to provide adequate orientation for each new resident and employee to the facility, departments and services is followed through by all departments;
  • Providing guidance to the management team on the selection, appraisal and development of sufficient numbers of skilled staff;
  • Overseeing the development and implementation of corrective action plans and communicates to staff where appropriate;

Requirements Include:

  • Possess a degree in business, hospitality, health administration or a related field.
  • Employment history that includes a minimum of seven years of management experience with a strong emphasis in customer service, quality improvement and business processes.
  • Demonstrated experience in building and motivating a cohesive team with a passion for delivering service excellence.
  • A positive attitude, innovative decision-making and proactive approach is what makes you stand out from others.  
  • Strong oral communication skills, including the ability to present ideas and suggestions clearly and effectively with internal and external customers.
  • Strong organizational skills; ability to accomplish multiple tasks within the agreed upon time frames through effective prioritization of duties and functions in a fast-paced environment.
  • Demonstrated experience in planning, organizing, troubleshooting, and problem solving.

The following would be considered assets:

  • Experience in working with the elderly in long-term care or a seniors’ retirement living environment;
  • Bilingualism French/English;

Why work for us:

  • Comprehensive compensation package
  • Attractive benefits plan (includes Dental, Medical and Out of Country Expenses)
  • Opportunity to create meaningful experiences for seniors in our communities
Great People Striving for Great Things” is one of the pillars of our Strategic Plan. We are committed to offering the best environment for employees where everyone takes pride in their work and in the organization. Our staff are committed to service excellence and are supported with opportunities for personal and professional growth. We are building a culture that supports the balance between work and personal life.

If you are looking for an opportunity to grow your career and make your mark in a rapidly growing organization, please apply today! 


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Shannex Inc.

Shannex Inc.

Parkland on the Glen is more than a place to work. We are committed to client-directed service and care in our safe, active, social and supportive atmosphere. Our parent company Shannex is a community of people where the focus is on living well.

With over 4,000 employees and growing, every line of work at Shannex touches the lives of others. Great people are the spirit of our organization and the foundation of our success, which is why we look for individuals who are committed to service excellence.

We offer competitive compensation, an extended benefits program with retirement savings options, an employee and family assistance program and an extensive employee recognition program. Whether you’re part-time or full-time, all of these perks start as soon as you join our team.

This is a positive, fair, fun and productive work place where you can thrive. Shannex is committed to attracting and retaining the best and the brightest—if you think you have what it takes, we want to hear from you!


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