Groups/Air Coordinator Vancouver 2135393

Vancouver, BC

Position Title: Groups/Air Only Coordinator
Position Type: Full-time
Location: Vancouver, or Work Office
Reporting to: General Manager Groups

Here at Goway, we believe that globetrotters from all walks of life deserve unforgettable travel experiences. That’s why we want destination specialists to join our team and help us provide expert service to a world yearning for adventures.

Goway Travel has humble beginnings. Founder Bruce Hodge started the company in 1970, and it has grown into a bustling organisation with over 250 employees. Today, we are one of North America’s leading travel companies with offices around the world sending Globetrotters to over 100 exotic destinations in Asia, Africa, Europe, Central and South America, and Australia and the South Pacific. With growth comes expansion and the need for proven sales professionals to join the Goway team and help make the dreams of world travellers come true.

As a Groups/Air Only Coordinator, you will join a combined role between two departments:Wholesale Air and Groups department. Utilizing air contract and routing expertise, the air only coordinator will advise clients on both group and FIT air options depending on the request, make bookings and manage files from initial quote proposal to ticket issuance with the ultimate goal to generate satisfied/repeat customer base and maximize profits.

Working in Toronto, or @home in Canada or the U.S. using Goway’s sales system and technology, you would support and service customer enquiries provided by Goway.

Key Responsibilities:

  1. Provide precise routing and airfare quote options to both travel agents and travel planners
  2. Use learned and proven sales techniques to qualify leads and convert quotes to bookings
  3. Communicate with airlines as necessary to ensure booking/quote is confirmed as per quote
  4. To ensure all quotes are properly entered into in-house system (Travelbox), with all notes advising rules of ticketing deadline, changes and cancelation penalties.
  5. To ensure all Queues (GDS and Internal TBX) are checked and cleared daily. (ex. Schedule changes, cancelled flights, HX segments, and various GDS segment updates)
  6. To ensure all PNR’s & TBX files have been properly remarked with action or information notes, every time you speak with a client or travel agent.
  7. All leads, quotes and bookings are followed up with a phone call.
  8. All Agents are asked at time of booking for: seats, meals, rewards, and frequency miles numbers.
  9. Error’s on fares in either GDS or TBX are immediately reported to your Team lead or Report Manager
  10. You are properly logged into your phone for your entire shift time (ex. Available status is set)
  11. All calls are handled professionally using appropriate business etiquette the up most professional care.
  12. All requests are acknowledged on same day and actioned immediately.
  13. All Credit card payments and check payments are verified to ensure details are correct before issuing.
  14. All booking (fares) are verified before accepting payments.
  15. You are required to work 10-6 shift Monday-Friday
  16. Expected to attend onsite and offsite training seminars.
  17. Cooperate closely with in-house Sales Support staff to ensure invoicing, ticketing procedures handled efficiently within set deadlines
  18. Work as part of an integrated team based in Vancouver and Toronto receiving ongoing direction, support and leadership

Skills, Knowledge and Abilities: 

  • 3-5 years of direct air, GDS and contract experience
  • Understand how to fare construct using net, published, and private fares within GAW, GDS, and TBX
  • A strong working knowledge of Amadeus and how to action queue’s within GDS
  • Previous experience using a call centre phone system.
  • Strong knowledge of airline routings and world geography
  • Strong sales and closing abilities with attention to detail
  • Superior customer service skills (Internal and External)
  • Ability to multitask juggling files, deadlines etc
  • Ability to work in a team setting

 The Strong Foundations of a Career with Goway:

  • A passion for travel in business and life. Whether you are hiking mountain trails or helping others fulfill their travel dreams, you thrive off exploring and sharing the world with others,
  • A track record of success. You know how to attract clients, anticipate desires, and close sales, always understanding that the relationship with the customer is paramount to a successful business.
  • An entrepreneurial drive. You have the motivation, attitude and tools to accomplish tasks proactively and are motivated by reaching personal and professional goals.
  • A love of service. You know that nothing is more satisfying than making people’s dreams come true. You are adept at tailoring products to people’s specific needs and using your creativity to craft a seamless experience.
  • An appetite for knowledge. You are always hungry to learn more about your job, the destinations you sell, and the world and people around you.
  • A technical mind. You are invigorated by discovering new methods and using the best technologies to get the job done. You have advanced GDS knowledge, and a working understanding of Amadeus, reservations systems and Microsoft Office.
  • A community spirit. You understand that success is sweeter when it’s achieved alongside passionate individuals who share your values. You love spending time with your clients, connecting with suppliers, attending conferences, and building business relationships that last a lifetime.

 The Goway Advantage:

Goway Travel is a family company. We are as efficient as the largest corporations, but pride ourselves on our community atmosphere. Goway encourages inclusiveness, discovery, and innovation. We believe in giving back to the community around us with initiatives like Volunteer Days and coming together for social events.

At Goway, we want to offer you the chance to sell exciting products that draw on your personal experiences and passions. As a Groups Coordinator, you won’t be peddling boring mainstream packages to the same destinations all year round. Instead, you’ll be connecting a group of Globetrotters to the most exciting destinations on the planet. As well, we’ll send you on familiarization tours to make sure you are expertly acquainted with the destinations and products you are selling. These tours are offered in addition to the competitive benefits afforded all our employees.

We offer a competitive salary with an uncapped commission incentive, paid personal days, and ongoing training to ensure you stay up-to-date on the industry’s best practices and procedures. You will also be supplied with a comprehensive health benefits package, opportunities for discounted worldwide travel, and the chance to move up with the company and work with teams in different locations. Some staff members started as student interns and have become some of the top sellers in the company At Goway; we love to reward the best.

How to Join the Team:

If you want to create amazing trips for dedicated customers and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst.

All candidates will be afforded equal opportunity through the recruiting process. Please be advised only those candidates selected for interviews will be contacted.

Let’s grow together. Apply to Goway today.



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