Senior Plumbing Service Technician

North Vancouver, BC

Senior Plumbing Service Technician

Company Overview:

Our company is leading the charge in Residential Plumbing and HVAC services across Vancouver. In just a short period, we've built a reputation for innovation and quality in our field. Our fast-growing team is made up of driven professionals who are passionate about setting new standards in the industry.

We’re looking for experienced Journeyman Service Plumbers to join us, and play a pivotal role in our journey!

Role & Responsibilities:

• Customer-Focused Service: Deliver outstanding service experiences by diagnosing and resolving plumbing issues efficiently and professionally. Prioritize customer satisfaction and provide clear communication throughout each service call.
• Technical Expertise: Utilize extensive knowledge in plumbing and hydronic heating systems to assess, repair, and maintain a range of plumbing issues in both residential and light commercial settings.
• Sales and Upselling: Proactively identify opportunities to educate customers on potential upgrades and additional services that enhance their home comfort and plumbing efficiency.
• Problem Solving & Diagnostics: Approach each job with a problem-solving mindset, using advanced diagnostics and troubleshooting skills to resolve complex plumbing issues.
• Documentation & Reporting: Accurately document each service call, noting parts used, work completed, and recommendations for future services or improvements, in our CRM
• Collaboration and Training: Work closely with junior team members to mentor and share industry knowledge. Collaborate with team members to ensure smooth, coordinated service delivery.
• Health and Safety Compliance: Adhere to all health and safety protocols, maintaining a clean and safe work environment for yourself and customers.

Qualifications:

• Journeyman Plumbing TQ and valid license
• 5+ years of experience in service plumbing (residential and/or commercial)
• Strong knowledge of the residential plumbing service industry, including common systems and equipment
• Hydronic heating experience is a strong asset
• Excellent communication skills with a customer-first approach
• Valid driver’s license

Benefits:

• Competitive wages up to $50.00 per hour
• Comprehensive medical, dental, and life insurance
• RRSP matching program for long-term financial growth
• Performance-based pay system launching soon
• Brand-new company vehicle for ease and comfort on the job
• Opportunities for company events and team bonding