Adult Case Management Coordinator

Grimsby, ON

OUR MISSION: Provide person-centered services that support people living with intellectual disabilities.


The Adult Case Management (ACM) Coordinator will play a vital role in providing case management and service navigation to people who are 18 years or older living with intellectual disabilities. This role is part of our Community Participation Services and involves connecting adults who live with intellectual disabilities, to internal and external services that are tailored to meet their unique needs, while working with them to develop customized service plans. Receiving referrals from Developmental Services Ontario (DSO) the ACM Coordinator will help adults access their community and participate in their preferred inclusive and engaging opportunities promoting the provision of services that foster a sense of belonging and empowerment.

The ACM Coordinator is an advocate for people and their families, ensuring that their voices are heard and their rights are respected. They provide ongoing support, guidance, and coaching to help people overcome barriers and achieve their goals. This position is best suited for an energetic, confident, enthusiastic and self-directed individual, who loves supporting the needs of unique individuals and who has strong contacts in the community, in the public and private sector.  While this position is primarily M-F days, applicants must be open to a flexible schedule with the ability to work occasional evenings and/or weekends.


This position has unique responsibilities and is suitable for a proactive individual who can manage multiple, individual case files, who is highly organized and possesses strong communication, technology and computer skills. 

Responsibilities include but are not limited to:

  • Intake of referrals including creating Individual Service Agreements and Individual Support Plans, completing consent forms.
  • Ensuring annual training occurs as per Quality Assurance Measures (QAM).
  • Building and maintaining relationships with people and their support circles using person-centered tools and resources.
  • Providing person-directed service navigation and case management as requested by each unique person.
  • Working collaboratively with internal and external professionals to gain knowledge of all services available to people supported, such as community-based activities, social networking, recreational activities, faith-based events, and/or volunteering.
  • Building and maintaining relationships with other community organizations, service providers, and stakeholders, to ensure that the services provided are accessible and of high quality.
  • Working with the agency’s Community Navigators to ensure internal services being delivered, align with people's interest goals. 
  • Working with Children’s Family Support Coordinator to support youth between the ages of 18-21 collaboratively.
  • Participating with the Manager in annual or more frequent, reviews required by QAM.
  • Ability to deliver program updates to the CPS Manager.
  • The ability to maintain and ensure required documentation is completed efficiently and timely
  • Promoting a positive work environment.
  • Participating in communities of practice, advocacy and focus groups and regional networking groups.
  • Ability to work effectively and within a diverse team.
  • Acting as a resource to the CPS team.
  • Solid understanding of confidentiality and other professional codes of conduct.
  • Following policy and procedural items established by the agency for the health, safety and welfare of the participants in the program, staff, volunteers and members of the community. Following all policy and procedures as established by the agency, as they pertain to employee conduct and performance.
  • Following all Occupational Health and Safety policies.


  • A relevant 2-year Community College Diploma or related University Degree.
  • A minimum of 3 years experience working in the field.
  • Good interpersonal skills coupled with strong verbal communication skills.
  • Excellent administrative and organizational skills; ability to prioritize, effective time management skills.
  • The ability to work independently.
  • Strong digital literacy skills including Microsoft Office and Excel.
  • Knowledge of Journey to Belonging would be a strong asset.
  • Applicants who have an understanding of our agency and the people we support will be given priority.
  • A valid G driver's license and be able to demonstrate the ability to be insured by our agency’s insurance company.
  • Proficiency in working with Microsoft Office and the Internet.


We thank everyone in advance for expressing interest in this posting, however, only those applicants who will be granted an interview will be contacted.

Accessibility accommodations are available for the recruitment process upon request. Accommodation queries should be directed to the People and Culture Department at (905) 563-4115 Ext. 210.


Community Living Grimsby, Lincoln & West Linc

Community Living Grimsby, Lincoln & West Linc

Community Living is a non-profit charitable organization that has a proud, caring team of participants, families, volunteers and professionals. We are dedicated to providing quality supports and service to people with developmental disabilities and their families, located in West Niagara, through opportunities for personal growth and community involvement.

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