Lead Coordinated Access

Thunder Bay, ON

JOIN OUR TEAM AND HELP LEAD WITH CARE, COMPASSION AND COMMITMENT!

ABOUT THE ROLE

Under the direct supervision of the Clinical Manager – Coordinated Access, and working as a member of the Centralized Intake North West Mental Health and Addictions (CIONWMHA) Hub, the Clinical Lead is responsible for the clinical consultation, and support for the Access Facilitators and other hub staff. This includes consulting on any challenging referrals requiring complex decision making and collaborating with regional Health Service Providers (HSP’s). The Clinical Lead will support the change management activities and contribute to program development and advancement of the coordinated access model, working with HSPs across the North West Region. Superior customer service for both client, referral sources and receivers is important in performing this job. The Clinical Lead will work closely with other CIONWMHA Hub staff and members of the inter-professional teams within the catchment of the North West Health Region HSPs.

HIRING DEADLINE: June 15, 2026

Applications will continue to be accepted until the position is filled. However, consideration of submissions after the deadline will be at the organization's discretion. Applicants are encouraged to apply by the Hiring Deadline.

This job posting is for an existing vacancy currently available within our organization.

COMMITMENT TO DIVERSITY

At St. Joseph's Care Group (SJCG), our diverse workforce strengthens our ability to provide culturally competent care and innovative solutions to the complex needs of our clients and communities. We encourage applicants from all backgrounds, diverse race, ethnicity, gender identity or expression, age, sexual orientation, family status, religion, disability, and socioeconomic status, to help address under-representation and foster greater inclusivity and belonging at SJCG.

By promoting a culture of inclusion and mutual respect, we ensure that our values of care, compassion, and commitment are reflected in every aspect of our work. If you are passionate about making a difference in healthcare and are committed to upholding these values, we encourage you to apply and join us in our journey towards a more inclusive and equitable future.

St. Joseph's Care Group is committed to providing reasonable accommodations to applicants with disabilities in our job application and hiring process.

WHAT YOU BRING

Education/Experience:

• Bachelor’s degree in Health and Human Services.
• Registered member in good standing with one of the following five Colleges regulated to perform the Controlled Act of Psychotherapy in Ontario: The Ontario College of Social Workers and Social Services Workers, The College of Nurses of Ontario, The College of Occupational Therapists of Ontario, The College of Registered Psychotherapists of Ontario, The College of Psychologists of Ontario.
• Experience related to client care for people from Indigenous, geriatric, and addictions and mental health populations.

Skills/Abilities:

• Demonstrated excellent interpersonal communication skills (oral and written) to effectively communicate with clients, referents and HSP’s.
• Ability to complete complex analysis, using clinical knowledge, skill and judgement to synthesize screening information to support appropriate MHA service matching.
• Strong time management, prioritization and organization skills to effectively address multiple tasks/duties and timelines in a fast-paced outpatient clinical environment.
• Ability to work closely with others including other CIONWMHA Hub staff and regional HSP’s.
• Analytical/critical thinking, problem-solving, and decision-making skills.
• Excellent oral and written communication and interpersonal skills, judgment, critical thinking skills, problem-solving and time management skills.
• Ability to use independent judgement and maintain confidentiality of records, actions, and information.
• Knowledge and experience with referral processes, triage, and system navigation, specifically for individuals living with serious and persistent mental illness, and/or addictions.
• Comprehensive understanding of the social determinants of health of Indigenous people and the social consequences and associated risk factors.
• Knowledge of community systems and resources for the purposes of networking between the facility/program and other services.
• Demonstrated knowledge of relevant sections of legislation (e.g., Mental Health Act, Personal Health Information Protection Act, Regulated Health Professions Act, Health Care Consent Act) and professional standards to ensure compliance and consistency in provision of client care.
• Demonstrated regular attendance at work.

Asset:

• Experience working with 2SLGBTQIA+ individuals is considered an asset.
• Demonstrated knowledge, skills and experience working with Indigenous people and people of other diverse ethno-racial and cultural backgrounds is considered an asset.
• Proficiency in a second language is considered an asset.

Conditions of Employment:

• This position shall be conditional upon a satisfactory Police Vulnerable Sector Check (PVSC) where indicated, to ensure the absence of relevant criminal convictions.

WHY JOIN ST. JOSEPH'S CARE GROUP

St. Joseph's Care Group (SJCG) offers a meaningful career for those seeking to make a difference in health care. As a leading provider of complex care, rehabilitation, long-term care, and mental health and addiction services, SJCG is recognized for its commitment to high-quality compassionate, and people-centred care.

Experience a rewarding career and lifestyle you’ll love at the heart of Thunder Bay! Here’s what awaits you when you join our team:

• Enjoy a Competitive, Forward-Thinking Compensation Package: We offer salaries and benefits that recognize your talent and dedication.
• Secure Your Future: Become a member of the Healthcare of Ontario Pension Plan (HOOPP) – our organization will contribute $1.26 for every $1 you invest in your pension, ensuring a strong, stable retirement for your future.
• Make Your Move Easier: We provide relocation assistance to help you settle in (some conditions apply).
• Thrive in a Supportive Team: Grow your career and make meaningful contributions alongside dedicated and passionate colleagues.
• Commitment to Diversity: We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and talents of every team member.
• Advance Your Skills: Access ongoing professional development, advanced education, and a tuition loan program.
• Continuous Improvement: We foster a culture where every team member is empowered to identify opportunities for improvement and share ideas.
• Prioritize Your Wellbeing: Take advantage of comprehensive wellness initiatives and access to an Employee & Family Assistance Program.
• Shape the Future: Get involved in research and teaching initiatives that make a real difference.
• Be Recognized and Rewarded: Benefit from employee recognition, discount, and referral programs.
• Live Where Adventure Meets Opportunity: Nestled on the stunning shores of Lake Superior, Thunder Bay offers the perfect blend of vibrant city life and breathtaking outdoor escapes.

APPLICATION INFORMATION

All job postings will follow the requirements outlined in the applicable collective agreement or the Terms & Conditions of Employment. If the job is not filled through this process, the posting will remain on our external site until the position is successfully filled.

Applicants who are part of the bargaining unit will be given priority consideration as set out in the relevant collective agreement. It is the applicant's responsibility to clearly demonstrate that they have the skills required for the position they are applying for.

This hiring process includes the use of AI-enabled systems for administrative and candidate management purposes.